Collection de prestige

Returns policy

Returns Process

We do accept returns within 7 days from delivery. If the customer wants to return the order for a change of mind or because the customer chose the wrong size/product, he/she will be charged for return shipment. If he/she wants to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for return shipment and no restocking fee will be charged.

Step 1 : Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
    When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Step 2 : Fill a Contact us form  with the subject “return” to inform us about the reason of your return.

 Step 3 : After Contacting us: The customer has to ship the item back to the warehouse

Joseph Tekin
Fabriksvgen 9
56432 Bankeryd
Jönköping
Sweden
 
  • All returns need to be shipped back with UPS, DHL or FedEx. Due to long delivery time we do not accept any local Postal Service.

Step 4 : Once the product will be shipped and received, we will immediately proceed to issue a credit note and creating an e-credit directly on your account with the corresponding amount (Customs fees paid by Collection de Prestige and shipping costs are excluded).