We do accept returns within 7 days from delivery. If the customer wants to return the order for a change of mind or because the customer chose the wrong size/product, he/she will be charged for return shipment. If he/she wants to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for return shipment and no restocking fee will be charged.
Step 1 : Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
- If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
- Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
- All returns need to be shipped back with UPS, DHL or FedEx. Due to long delivery time we do not accept any local Postal Service.
Step 4 : Once the product will be shipped and received, we will immediately proceed to issue a credit note and creating an e-credit directly on your account with the corresponding amount (Customs fees paid by Collection de Prestige and shipping costs are excluded).