Returns policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
    When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Returns Process

Returns requests will be accepted within 7 days after receiving the items.

Once the product will be received, we will immediately proceed to issue a credit note and creating an e-credit directly on your account with the corresponding amount (Customs fees paid by Collection de Prestige and shipping costs are excluded).

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